Frequently Asked Questions

Discover everything you need to know about shopping with ADDITION ADELAIDE.

Which payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.

What is your domestic and international shipping policy?

We offer express worldwide shipping. Domestic orders within Japan are typically delivered within 2-3 business days, while international shipping times vary by destination, usually ranging from 5-7 business days.

How can I return or exchange an item?

Returns are accepted within 14 days of delivery, provided the items are in their original, unworn condition with all tags attached. Please contact our support team to initiate a return authorization.

Are the products sold on ADDITION ADELAIDE authentic?

Yes, we are an authorized retailer for every brand we carry. We guarantee the 100% authenticity of all products, sourced directly from the fashion houses and designers.

Do I have to pay import duties and taxes?

For international orders, import duties and taxes may be applied by your local customs office. These charges are the responsibility of the customer and are not included in the final checkout price.

Can I modify or cancel my order after it has been placed?

We aim to process orders as quickly as possible. If you need to modify or cancel your order, please contact us immediately. Once an order has reached the shipping stage, we are unable to make further changes.